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Don’t let return to sender mail compromise your customer relationships

Every year, about 140 billion pieces of mail are deemed undeliverable as addressed by Canada Post, which then forwards, destroys, or returns the mail pieces to the sender. For... Read more

Transforming finance workflows creates a competitive edge

Finance leaders are taking more strategic roles in their organizations and identifying areas where they can gain efficiencies.  By automating labour-intensive Finance processe... Read more

Business Consolidation: Better Processes Using Technology

For many, consolidation isn't seen as a positive thing. But it doesn't have to be that way. Business consolidation are two words that can strike fear in the heart of any worke... Read more

How The Unavoidable Evolution of IT Has Changed Our Working Lives

Do you remember what the office was like before email? Before sharing memes in office group chats and furtively online shopping during conference calls was the norm? The reali... Read more

5 Key Considerations When Delivering and Supporting Customer Service

National Customer Service Week celebrates the importance of customer service and the people who serve and support customers daily. It was established by the International Cust... Read more

National Diversity Day 2019 – Ricoh Canada’s journey towards Diversity and Inclu...

National Diversity Day celebrates who we are as individuals regardless of race, religion, gender, sexual orientation, age, nationality or disability. It is a day to reflect an... Read more

A print operations manager’s checklist

The number of mail pieces moving through the Postal Service is on the upswing, and marketers are again eyeing traditional mail as a viable vehicle to reach customers and prosp... Read more

Collaborating with Legal Firm BLG for Increased Customer Satisfaction

Legal firms have always faced high competition within their industry and this is only a growing phenomenon. To remain competitive, most law firms resort to specialization ... Read more

3 areas where IT is changing

  By David Chernicoff   From working the help desk to specializing in databases and networking, there are many possible paths within an IT career. But with all of ... Read more

What organisations overlook about the customer experience

Originally posted on Ricoh USA Insights By: Gloria Farrell   Growing customer engagement. Reducing customer churn. Building a customer relationship strategy. These s... Read more