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A print operations manager’s checklist

The number of mail pieces moving through the Postal Service is on the upswing, and marketers are again eyeing traditional mail as a viable vehicle to reach customers and prosp... Read more

Collaborating with Legal Firm BLG for Increased Customer Satisfaction

Legal firms have always faced high competition within their industry and this is only a growing phenomenon. To remain competitive, most law firms resort to specialization ... Read more

3 areas where IT is changing

  By David Chernicoff   From working the help desk to specializing in databases and networking, there are many possible paths within an IT career. But with all of ... Read more

What organisations overlook about the customer experience

Originally posted on Ricoh USA Insights By: Gloria Farrell   Growing customer engagement. Reducing customer churn. Building a customer relationship strategy. These s... Read more