Predicting the future is always a risky business. Nevertheless, being aware of trends and changes gives us the opportunity to get ahead of the curve.
With that in mind, here are our top workplace communication trends to watch in 2019.
Recent research by Ricoh Europe found that employees felt immediate access to data would be the most important benefit of improved process technology 1. Easy access to each other and information means that quick, accurate and effective decisions can be taken made wherever we are.
Therefore, video conferencing and video calls will continue to become a more frequent occurrence, whatever our line of business or role. The need to communicate quickly, easily and reliably is a trend that will not wane.
Video calls have also been proven to improve the retention of information. A video call is a richer sensory experience and, as a result, sticks around in the memory for longer.
Only by considering, assessing and planning your people’s requirements can the right workplace be designed, the right processes implemented and finally the right technology deployed. No doubt individuals will come and go, but the people’s needs must be properly defined first.
The same Ricoh research found that while 98% of employees are enthusiastic or excited about the introduction of new technologies, one third didn’t feel able to get the most out of basic solutions such as Microsoft Office, printers and PCs. 1
An area of emerging applications includes those that aid in running more effective meetings, so called “Meeting Assistants”. Gartner estimate that by 2022, 40% of meetings will be facilitated by virtual concierges and advanced analytics. 2
We may also see an increase in ‘as a service’ offerings and customers will be just as happy having access to a product without necessarily owning it. Ricoh is obviously a part of this trend, offering a range of services and managed service solutions for our clients.
Conversations around AI and the automation of the customer experience will change from ‘could and will’ to ‘can and does’. There will be viable, useful and sophisticated customer service applications available to deploy in 2019.
These new solutions will become increasingly affordable and deliver a quick ROI, ensuring we’ll see the deployment of such solutions take-off in all sorts of sectors.
Are you looking to capitalise on the latest communication developments?
Employees are eager to adopt new technology quicker. This means that businesses and organisations need to make sure that they have a good, solid infrastructure in place to empower their digital workforce to boost productivity, seamlessly collaborate with co-workers and clients, and get secure access to information without compromising data.
Understandhow you can drive your organisation’s agile work culture and adapt to changing times by providing seamless and secure access to information from anywhere, anytime and with any device.
Visit RicohChangeMakers.ca today.
1. Ricoh UK, Economy Of The People Report
2. Gartner, Magic Quadrant for Meeting Solutions, September 2018