Legal firms have always faced high competition within their industry and this is only a growing phenomenon. To remain competitive, most law firms resort to specialisation to create their unique identity in the marketplace. Exceptional commitment to client satisfaction by providing strategic legal services due to their excellent knowledge, skills and experience is what allows Borden Ladner Gervais LLP (BLG) to stay competitive in this space.
BLG is one of Canada’s largest national law firms that provides a broad range of legal solutions via a diverse team of over 700 lawyers, intellectual property agents and other professionals across offices in Vancouver, Calgary, Toronto, Ottawa and Montreal. BLG’s team consists of some of the most experienced and knowledgeable legal minds in Canada.
Most organization’s across Canada are moving towards building and implementing their digital transformation roadmaps. However, a first step to building this roadmap is to analyze existing operations and building sustainable efficiencies. BLG realised that their firm’s overall operations needed to be optimized to increase workplace efficiencies and boost employee productivity.
A few of the challenges that BLG identified in its firm’s operations were:
Based on a successful RFP submission, Ricoh was brought in to partner with BLG and address the identified challenges. Ricoh understood BLG’s philosophy, challenges and goals and presented a solution that aligned with BLG’s business objectives. Some of the solutions implemented include:
These various solutions have allowed BLG employees to focus on what counts – the business of law! They are now more competitive than ever before and have increased levels of client satisfaction. In addition, they can take on more workload with their existing staff, because they save time on administration-related tasks. Overall, this has allowed them to increase their capacity to serve more clients, better. Want to learn more about how you can get back to the business of law, instead of focusing on administration tasks? Click here.